Returns & Exchanges

CompAsia Philippines offers a 7-day replacement period for any manufacturing defects to ensure you are fully satisfied with your pre-owned device. All returned items undergo a thorough inspection by our technical team to verify the reported issue before a replacement or refund is processed.

Return Process

• 1.
  Check Eligibility

  Ensure your device is within the 7-day return window and remains in the same physical condition as received, with all original accessories and packaging included.

• 2.
  Contact Support

  Reach out to our customer service team via email or our official social media channels to provide your order number and a detailed description of the hardware defect.

• 3.
  Technical Assessment

  Ship the device back to our service center for a comprehensive diagnostic test to confirm the technical fault and ensure it is not due to accidental damage or software modification.

• 4.
  Resolution Delivery

  Once the defect is verified, we will process your replacement unit or issue a refund within 7 to 14 business days, depending on stock availability and your original payment method.